Mastering Difficult Conversations

Essential communication skills to transform potential conflicts into mutually beneficial opportunities to learn and grow

Do you ever hesitate to initiate a conversation because you fear it might lead to conflict or 'bad' feelings?

Have you ever spoken up about something, and things didn't go as well as you'd hoped?

Have you ever received feedback, a grievance, or a disagreement and felt uncertain about how to respond?

Having potentially 'difficult conversations' is an inevitable aspect of professional (and personal) life. However, everyone is tempted to avoid them sometimes for fear of negative consequences. Even with the best intentions, such conversations can quickly escalate from bad to worse.

Every 'difficult conversation' holds the potential to build and maintain more authentic and productive relationships. The key to unlocking this potential lies in learning how to send and receive messages to maximize the likelihood of successful communication.

Workshop Details

• Date: Friday, November 8th
• Time: 9 am - 5 pm
• Location: St. Peter Forum, in the heart of Zürich
• Standard Price: CHF 1'090 (EUR 1'150)

What You Will Learn

• Initiate and conduct difficult conversations to ensure your message is received positively.
• Respond constructively to complaints, criticism, and grievances.

Why Attend?

In this interactive workshop, Lili and James will share the best experiences from their decades of working with a wide range of people and organizations globally. Those who have previously attended their sessions know how engaging and inspiring their teaching style is—a true gem!

Trainers